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Frequently Asked Questions
Q. I’m not an interior designer but I’d love to have you help me as I redecorate. Possible?
A. Sorry, we work exclusively with interior designers on a wholesale basis. We would be happy to refer you to a designer to help you with your project. Just contact us.
Q. What’s the significance of the dragonfly in your logo?
A. The dragonfly is considered to be an agent of change. It is associated with prosperity, harmony, and good luck. It is also a symbol of happiness. The dragonfly accomplishes its objectives with the utmost simplicity, poise, elegance and grace… and effectiveness. It also symbolizes uninhibited vision. The two dragon flies together symbolize “alliance” and harmony.
Q. What do I need to shop at Design Alliance? Is there a membership?
A. There is no membership. You must be an interior designer or decorator and have a valid resale number. Then you simply register with us and you’re ready to go.
Q. May I bring my clients in? Can they come in without me?
A. Because we value our “trade-only” relationship with you, the designer, and want to ensure that we have the appropriate resources available, we request that you make an appointment prior to bringing in a client to peruse our extensive product lines. Should you wish to send your client in alone we require that you make an appointment so that we know to expect them. Please understand that we want your client to have a positive experience while visiting Design Alliance and that we may not always be available to provide assistance. Also, please be aware that marked retail prices may have changed and that some fabrics or other products may have been discontinued.
Q: Can you help me find what I’m looking for and consult with me on my project?
A. We work hand-in-glove with you to source and deliver only the best-quality products that fulfill all aspects of your design vision. If you’re thinking of something but aren’t quite sure how to make it happen, our seasoned senior staff will help you finalize your concepts and bring them to complete fruition. Don’t hesitate to contact us with any design question, anytime; we’re always here to help.
Q. I don’t see what I’m looking for in your showroom. Can you help me find it?
A. Our Product Lines and our Exclusive Collections encompass a universe of choices, colors, fabrics, patterns, elements of ambiance, etc.—enabling us to find what you’re envisioning, usually fairly quickly and dependably. In the unlikely event that we don’t have what you need, we’ll do our best to find it and get it for you… we take being “your design studio” quite seriously.
Q: Can you order samples, memos, or CFAs for me?
A. As a convenience we are happy to order samples, memos, and CFAs for you. We ask in return that if you use these services that you place your orders with us.
Q. What is your policy for checking out samples?
A. You are welcome to check out hanging fabrics, window treatment samples, carpet board samples, flooring samples, as well as fabric, wallpaper, and trim books from our showroom. Simply sign them out in the Sample Log Book and check them back in when you return them. Please return all samples and memos within three business days. CFAs do not need to be returned. Charges will apply if samples are not returned, or are damaged or lost.
Q. Do you know where I can find an upholsterer? Or carpenter? Or …?
A. We have an extensive network of workrooms, contractors, and installers developed through the recommendations of designers like you. We would be happy to provide names to you, but we recommend you do your own due diligence to ensure you’re entirely confident in their work.
Q. Where is my order?
A. Once we have your order placed, we’ll let you know delivery almost immediately. You don’t need to keep checking order status—we do that for you and keep you updated.
Q. Can my orders be shipped anywhere or do they go to Design Alliance?
A. Most orders can be shipped to you, an installer, or directly to your client provided we have received payment in full. Due to its size and weight, floor covering is generally shipped to the installer or will call at the supplier location.
Q. Do you carry products for use in commercial applications?
A. Yes, we carry an extensive line of commercial fabric, carpet, wall coverings, and floor coverings.
Q. Will the installers measure for my job or do I have to do it myself?
A. We can make those arrangements for you. There may or may not be a charge, depending on the installer.
Q. What are your hours of operation?
A. We are open Monday through Friday from 10 am to 5 pm and we offer Saturday appoints by request.
Bookmark this page for additional questions to be posted in the coming months.
Design Alliance: Your Design Studio.
